saheli se FAQ’s

1.what is Saheli Se ?

saheli se is one of the leading online stores for infant and kids clothing and accessories.We are the sole makers of elite baby garments, shoes, and accessories; bringing to you impeccable designs and unmatched quality products.
2. what is the benefit of buying Saheli Se ?
Hassle-free online shopping for everyone , is what we aim to provide. We offer the best possible services to the customers. At saheli se, you can shop for the rarest and the most stylish clothing , hard to find anywhere else. We work towards enriching each buyer’s shopping experience by providing the best quality, packaging and timely deliveries.
3. where the offices of saheli se  located?
Our head office is loacated at Fridabaad, Haryana.
4. can i pick the purchase from the warehouse?
Yes. You can personally come and make your purchases. Our full contact details are listed on the website..
5. what’s the minimum order value required to place an order?
To place an order with sahelise.com, you are required to make a purchase of more than Rs. 99.00 .
6. how do i know my order has been confirmed ?
     You will get a confirmation mail and call, and can track your order thereafter on your saheli se  account.

7.  can i organize delivery on specific date ?

Yes you can, by following a very small and convenient procedure . Drop us an e-mail stating the date preference prior ordering for that particular product. We will try our best to fulfill your requirement and will update you with the same.

 

8. how do i check my orders status ?

Your order gets conformed after successful payment and we provide you the tracking details related to your order. You can easily track the status of your shipment in your saheli se  account.

 

9. Is it safe to use my credit card online at saheli se ?

All the transactions made online are protected & secured by SSL. The encryption process makes it completely safe to trust giving in your card details for the payments. For online transactions we accept VISA, MASTER and AMERICAN EXPRESS credit cards and all debit cards issued by an authorized bank in India. International transactions via Paypal can also be made. The process is totally reliable and secure

 

10. What if an item is out of stock?

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed    our supply. If the item you want is out of stock, you can email us at support@sahelise.com and we will send you a      notifying e-mail as soon as the product is available

 

11. Are there any other hidden charges like octroi or entry tax ?

There are no additional charges that you have to pay for. The final cost at communicated to you at the time of check-out is inclusive of all taxes and other charged, and this is all you have to pay.

 

12.How are the products packaged?

We make sure that the product reaches you in the original shape and condition. All the orders are packed with care. We make sure that the packages are properly sealed and remain discreet.

13. Do you  deliver  products outside india ?

Yes, we are expanding our delivery options outside India as well after 31st june 2018.

14. Is it mandatory to register before placing an order ?

You can place the orders and check-out simply as guests. However, it would be better to register and have your account, to have a more fruitful shopping experience. It will be convenient to track the orders as well as receive updates of offers and maintain your Wishlist.

15. How long will it take to receive my orders ?

We use only the best and the most reputed courier services for the shipments, to provide our valuable customers timely deliveries. It usually takes 7-10 days for the orders to reach your doorsteps. However, during festive season or sale time, the deliveries may be delayed by a few days due to high rush.

16. Can i ship different items in my order to different shipping addresses?

If you wish to ship different items to different addresses, please place the orders separately. We cannot process two shipping addresses in one single order for specific products on the list.

17. who pays for the shipping charges ?

We provide free-shipping on all order above 500/- across the country. For orders below 500/- an additional delivery charge of 100/- is levied. For all Cash on Delivery orders that are above 500/- we charge Rs. 100/- You can read the details our Delivery and Shipping Policy at http://www.sahelise.com/delivery-shipping-policy.

18. what happens if I am not available at the time of delivery ?

It is the policy of almost all the courier companies, to attempt delivering the order package thrice before returning it back to the warehouse. The same will be applicable with our shipments. Do provide your mobile number along with the address, so that the delivery boy could contact you before attempting the delivery.

19. what is your Return policy ?

Yes. If your product qualifies under our Return & Exchange Policy you can register an exchange request with us within 7 days after the delivery. The product should not be tampered with and must be sent back in its original package. If we feel the product has been used the request will not be applicable. You can go through the policy details at http://www.sahelise.com/exchanges-cancellations

20. What option  do I have while making  payment ?

You can make payments through Net Banking, debit/credit cards, Cash on Delivery. We accept VISA, MASTER as well as AMERICAN EXPRESS, and debit cards issued by any of the authorized banks in India. To make your payment options more convenience, we also accept payments via Bank transfer and deposits. There are provisions of accepting International credit and debit card transactions also.

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